Ridgeline IT Academy

Terms of Service

Effective date: March 1, 2026

1. Scope of Services

Ridgeline IT Academy LLC ("Ridgeline IT Academy," "we," "our," or "us") provides professional development and training services for system administrators, IT infrastructure teams, and related technical professionals. Our services include instructor-led training courses, hands-on lab environments, post-course mentorship, and custom curriculum development.

These Terms of Service ("Terms") govern your use of our website located at the domain associated with this page, and your engagement with our training services. By using our website or enrolling in our services, you agree to these Terms in their entirety.

2. Service Description

Our training services are delivered through the following formats:

  • Live instructor-led courses: conducted either on-site at your facility, at our training center in Atlanta, or remotely via web-based session platforms. Courses include access to sandbox lab environments that simulate production infrastructure.
  • Custom curriculum development: we build training tracks matched to your team's specific technology stack, skill gaps, and operational requirements.
  • Post-course mentorship: included with all standard training engagements, providing 60 days of instructor access for follow-up questions and guidance.
  • Lab environment access: participants receive browser-based access to lab environments for the duration of the course plus an additional 30-day access window after course completion.

Service availability, scheduling, and course content are subject to change based on instructor availability, technology updates, and curriculum revisions.

3. User Obligations

By using our website and services, you agree to:

  • Provide accurate and truthful information when submitting forms or communicating with our team.
  • Use our lab environments solely for authorized training activities. Unauthorized use, including attempting to access systems outside the lab scope, penetration testing against our infrastructure, or using labs for production workloads, is strictly prohibited.
  • Not reproduce, redistribute, or resell our training materials, lab configurations, course recordings, or proprietary content without prior written consent from Ridgeline IT Academy LLC.
  • Maintain the confidentiality of any lab credentials, access URLs, or proprietary tools provided during the training engagement.
  • Comply with all applicable local, state, and federal laws when interacting with our services.

4. Intellectual Property

All training materials, course content, lab configurations, proprietary methodologies, branding, website content, and related intellectual property are owned by Ridgeline IT Academy LLC and protected under United States copyright and intellectual property laws.

Participants and their organizations retain ownership of any work product, configurations, or scripts they create during training exercises. We do not claim ownership of participant-generated content.

Our company name, logo, and visual identity are trademarks of Ridgeline IT Academy LLC. Use of our trademarks without written permission is prohibited.

5. Payment Terms

Training engagements are priced on a per-team or per-engagement basis. Pricing is provided in a written proposal or statement of work before any engagement begins.

  • Currency: all pricing is quoted in United States Dollars (USD).
  • Payment schedule: a 50% deposit is required upon signing the statement of work. The remaining balance is due within 30 days of course completion.
  • Late payments: invoices unpaid after 30 days from the due date will incur a late fee of 1.5% per month on the outstanding balance.
  • Cancellation: cancellations made more than 14 days before the scheduled start date are eligible for a full refund of the deposit. Cancellations made within 14 days of the start date forfeit 25% of the total engagement cost to cover lab provisioning and scheduling overhead.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Ridgeline IT Academy LLC, its officers, employees, instructors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, website, or training materials.

Our total aggregate liability for any claims arising from a training engagement shall not exceed the total fees paid by you for that specific engagement. This limitation applies regardless of the legal theory under which liability is claimed.

We do not guarantee specific outcomes, skill levels, certification results, or career advancements as a result of completing our training courses. Training effectiveness depends on participant engagement, prior experience, and individual learning pace.

7. Warranty Disclaimer

Our services, website, and training materials are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of harmful components. We do not warrant that lab environments will perfectly replicate every aspect of your production infrastructure.

8. Termination

Either party may terminate a training engagement under the following conditions:

  • By the client: you may cancel an engagement per the cancellation terms in Section 5. For ongoing or multi-session engagements, written notice of termination must be provided at least 14 days before the next scheduled session.
  • By Ridgeline IT Academy: we reserve the right to terminate or suspend a training engagement if the client or participants violate these Terms, engage in disruptive behavior during training sessions, or fail to make payment as agreed. We will provide written notice and an opportunity to cure any breach before termination, except in cases of serious misconduct.

Upon termination, access to lab environments and proprietary training materials will be revoked. Provisions relating to intellectual property, limitation of liability, and governing law survive termination.

9. Data Protection

We handle your personal data in accordance with our Privacy Policy. By using our services, you acknowledge that you have read and understood our privacy practices.

If your organization requires a data processing agreement (DPA) or specific data handling commitments for regulatory compliance, please contact us at privacy@ridgelineitacademy.com to discuss.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Fulton County, Georgia.

11. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue mediation administered by a mutually agreed-upon mediator in Atlanta, Georgia.

If mediation is unsuccessful, either party may pursue binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Atlanta, Georgia. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction for matters relating to intellectual property infringement or unauthorized disclosure of confidential information.

12. Contact

For questions about these Terms of Service, contact us at: