Ridgeline IT Academy

Privacy Policy

Last updated: July 15, 2026

1. Introduction

Ridgeline IT Academy LLC ("Ridgeline IT Academy," "we," "our," or "us") is the data controller responsible for your personal data collected through this website and related services. Our registered address is 2750 West Peachtree Street NW, Suite 420, Atlanta, GA 30305, United States. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide to us when you visit our website, fill out forms, or otherwise interact with our services.

We take your privacy seriously. This policy applies to all visitors of our website and to anyone who submits information through our contact forms, demo booking forms, or newsletter signup.

2. What Data We Collect

We collect the following categories of personal information:

  • Contact form submissions: full name, company name, work email address, phone number, team size, preferred demo date, and any message content you provide.
  • Newsletter signups: email address only.
  • Automatic data: IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and general geographic location (city/state level). This data is collected through cookies and analytics tools, described further in Section 6.
  • Communication records: if you email us or call us directly, we retain a record of that communication for the purpose of following up on your inquiry.

3. Why We Collect Your Data

We collect and process your personal data for the following purposes:

  • To respond to your inquiry: when you submit a demo booking form or contact form, we use your information to schedule a demo, prepare a proposal, and follow up on your request. Legal basis: performance of a contract or pre-contractual measures.
  • To send newsletters: if you sign up for our newsletter, we use your email address to send you periodic updates about training courses, industry insights, and company news. Legal basis: consent. You can unsubscribe at any time.
  • To improve our website: we use analytics data to understand how visitors interact with our site, which pages are most visited, and where users drop off. This helps us improve the user experience. Legal basis: legitimate interest.
  • To run advertising campaigns: we may use remarketing tools to show relevant ads to visitors who have previously interacted with our website. Legal basis: consent (via cookie banner).

4. How We Use Your Data

Your personal data is used strictly for the purposes outlined in Section 3. Specifically:

  • Form submissions are forwarded to our sales and training coordination team in Atlanta. A team member will follow up via email or phone within one business day.
  • Newsletter emails are sent through a third-party email service provider. We share only your email address with this provider for the sole purpose of delivering the newsletter.
  • Analytics data is aggregated and anonymized wherever possible. We do not attempt to identify individual visitors through analytics.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Period.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics: we use Google Analytics with IP anonymization enabled to collect aggregate website usage statistics. Google Analytics sets cookies on your device to track sessions and pageviews. Data is processed by Google LLC in accordance with their privacy policy.
  • Google Ads: we use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. A conversion pixel may be placed when you complete a form submission. This data helps us understand which ads lead to inquiries.

These third-party services are activated only after you provide consent through our cookie banner (see Section 6). If you click "Necessary Only," no analytics or advertising scripts are loaded.

6. Cookies

Our website uses cookies. Cookies are small text files stored on your device that help us provide a better experience. We categorize cookies into three types:

  • Necessary cookies: these are required for basic website functionality, such as remembering your cookie consent preference. They do not collect personal data and cannot be disabled.
  • Analytics cookies: placed by Google Analytics to measure traffic patterns, popular pages, and session duration. These cookies are only set after you click "Accept All" on the cookie banner.
  • Marketing cookies: placed by Google Ads to track conversions and enable remarketing. These are also only set after you provide consent.

You can manage or delete cookies through your browser settings at any time. Disabling analytics and marketing cookies does not affect the core functionality of the website.

7. Data Retention

We retain your personal data for the following periods:

  • Form submissions: 24 months from the date of submission. After this period, submissions are archived and personal data is anonymized.
  • Newsletter subscriptions: retained until you unsubscribe. Upon unsubscription, your email address is removed from our mailing list within 7 business days.
  • Analytics data: retained in Google Analytics for 14 months per Google's default retention settings.
  • Communication records: retained for 36 months for business continuity and dispute resolution purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of access: you can request a copy of all personal data we hold about you.
  • Right of rectification: you can request that we correct any inaccurate or incomplete data.
  • Right of erasure: you can request that we delete your personal data, subject to any legal retention obligations.
  • Right to data portability: you can request that we provide your data in a structured, machine-readable format.
  • Right to object: you can object to the processing of your data for direct marketing purposes at any time.
  • Right to restrict processing: you can request that we limit how we use your data while a complaint or correction is pending.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of your personal information. We do not sell personal information.
  • The right to non-discrimination for exercising your privacy rights.

We do not sell, share, or rent your personal information to third parties for monetary consideration. The categories of personal information we collect are described in Section 2 above.

9. How to Exercise Your Rights

To exercise any of the rights listed above, contact us at:

  • Email: privacy@ridgelineitacademy.com
  • Mail: Ridgeline IT Academy LLC, Attn: Privacy, 2750 West Peachtree Street NW, Suite 420, Atlanta, GA 30305

We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • TLS (Transport Layer Security) encryption for all data transmitted between your browser and our servers.
  • Access controls limiting employee access to personal data on a need-to-know basis.
  • Regular security assessments of our website and data handling procedures.
  • Secure storage of form submission data with encryption at rest.

No system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your data during transmission or storage.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you, such as posting a prominent notice on our website.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us: